Refund Policy

TL;DR – Return Policy at a Glance

You can find the full return and withdrawal conditions further below.

I don’t like the product – can I return it?

Yes, thanks to our 30-day money-back guarantee, you can return products to us within 30 days if you are not satisfied. Please note:

• In this case, you are responsible for the return shipping costs. We will provide you with a return label and deduct the amount from your refund. The costs are as follows:
• Accessories only or Entry models: €9.99 per package (Multiple add-ons can be packed into one larger box to save costs). Returns must be dropped off independently at the post office / DHL.
• Desk components (Pro desk frames and tabletops): €39.99 within Germany. Add-ons can be included at no additional cost if needed. The goods will be collected by the shipping company “GEL”.
• International surcharge: Additional €10 per package.
• Returns are only possible if the product is returned complete, undamaged, and carefully packaged.
• Unfortunately, we cannot refund damaged products or items with visible signs of use.
• The refund will be processed once we have received and inspected the goods.

I received a damaged product – what happens now?

No worries – in this case, the statutory warranty applies. You are entitled to receive a faultless product. Please:

• Contact us immediately if you notice any damage.
• Document the issue with photos, including the packaging as it arrived.
• If we ask you to return the item for inspection, we will cover the return shipping costs.

🇬🇧 Right of Withdrawal

You have the right to withdraw from this contract within one month without giving any reason. The withdrawal period is one month from the day on which

• you or a third party named by you, who is not the carrier, has taken possession of the goods, if you have ordered one or more goods as part of a single order and these are delivered together;
• you or a third party named by you, who is not the carrier, has taken possession of the last good, if you have ordered several goods as part of a single order and these are delivered separately;
• you or a third party named by you, who is not the carrier, has taken possession of the last partial shipment or the last item, if you have ordered goods that are delivered in several partial shipments or pieces.

To exercise your right of withdrawal, you must inform us (ODYN GmbH, Oststraße 116, 40210 Düsseldorf, Germany, phone: +49 211 97533528, email: support@leetdesk.com) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or an email). You may use the attached model withdrawal form, but this is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising the right of withdrawal before the withdrawal period has expired.

Consequences of Withdrawal

If you withdraw from this contract, we shall reimburse all payments received from you, including delivery costs (except for the additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and no later than 14 days from the day on which we receive notification of your withdrawal from this contract.

We will carry out the reimbursement using the same means of payment as you used for the original transaction, unless expressly agreed otherwise; in no case will you be charged any fees for this reimbursement.

We may withhold reimbursement until we have received the goods back or you have provided proof that you have returned the goods, whichever occurs first.

You must return or hand over the goods without undue delay and in any event no later than 14 days from the day on which you inform us of your withdrawal from this contract, to the following address:

Apiando Group
LeetDesk
Zaunheimer Straße 18
56072 Koblenz
Germany

The deadline is met if you send the goods before the period of 14 days has expired.

You shall bear the direct costs of returning parcel-shippable and non-parcel-shippable goods. The specific return shipping costs are listed in the section “Specification of Return Shipping Costs” below.

Specification of Return Shipping Costs

For parcel-shippable goods (e.g. accessories and Entry models), return shipping costs amount to €9.99 per parcel within Germany.

For non-parcel-shippable goods (e.g. desk frames and tabletops of the Pro and Aura models), return shipping costs amount to €39.99 within Germany. In this case, collection is carried out by our logistics partner GEL Express.

For returns from abroad, an additional surcharge of €10.00 per parcel applies.

Any applicable return shipping costs will be deducted from the refund.

Compensation for Loss in Value & Packaging

You are only liable for any diminished value of the goods if this loss in value is due to handling that was not necessary to check the nature, characteristics, and functioning of the goods.

Returns are only possible if the goods are returned complete, undamaged, and securely packaged for transport, preferably in the original packaging or an equivalent protective packaging.

Damage caused during return transport due to improper or insufficient packaging shall be borne by the customer and may result in a partial or complete loss of the refund entitlement.

Damage & Warranty

If, within the scope of statutory warranty rights or damage assessment, a return shipment is required for technical or qualitative inspection, we will organize collection of the goods at our expense.

Collection will only take place if it is necessary for inspection. If this is not the case, proper disposal of the goods is the responsibility of the customer.

Exclusion or Expiry of the Right of Withdrawal

The right of withdrawal does not apply to contracts:

• for the supply of goods that are not prefabricated and for which an individual selection or determination by the consumer is decisive, or which are clearly tailored to the personal needs of the consumer;
• for the supply of goods that are liable to deteriorate rapidly or whose expiration date would be quickly exceeded;
• for the supply of alcoholic beverages, the price of which was agreed at the time of contract conclusion, but which can only be delivered at least 30 days after contract conclusion and whose actual value depends on market fluctuations over which the trader has no control;
• for the supply of newspapers, magazines, or periodicals, with the exception of subscription contracts.

The right of withdrawal expires prematurely for contracts:

• for the supply of sealed goods that are not suitable for return for health protection or hygiene reasons, if their seal has been removed after delivery;
• for the supply of goods which, after delivery, have been inseparably mixed with other goods due to their nature;
• for the supply of sound or video recordings or computer software in a sealed package, if the seal has been removed after delivery.

30-Day Money-Back Guarantee

In addition to the statutory right of withdrawal, we offer a voluntary 30-day money-back guarantee.

Under this guarantee, products may be returned within 30 days of receipt, even if the statutory right of withdrawal has already expired.

The customer bears the return shipping costs under the money-back guarantee. The flat rates specified in the section “Specification of Return Shipping Costs” apply.

This guarantee is a voluntary additional service and does not restrict your statutory rights, in particular the right of withdrawal.

Model Withdrawal Form

(If you wish to withdraw from the contract, please complete this form and send it back.)

To
ODYN GmbH
Oststraße 116
40210 Düsseldorf
Germany
Email: support@leetdesk.com

I / We () hereby withdraw from the contract concluded by me / us () for the purchase of the following goods () / the provision of the following service ()

Ordered on () / received on ()

Name of consumer(s)

Address of consumer(s)

Signature of consumer(s) (only if submitted on paper)

Date